Shipping policy

Terms of Delivery

Duolify OY is committed to ensuring that our customers receive their orders quickly and securely. This delivery policy covers delivery areas, times, costs, and other terms related to shipping.

1. Delivery Areas

We currently deliver products within EU and UK. If you wish to have your order delivered outside of these areas, please contact our customer service at support@canmu.eu.

2. Delivery Times

  • Processing Time: Orders are typically processed within 1–2 business days from payment confirmation.

  • Delivery Time: Delivery within Finland usually takes 1–10 business days. Please note that delivery times may vary depending on product availability and delivery address.

  • In exceptional circumstances, such as during peak seasons or force majeure events, delivery may be delayed. In such cases, we will inform you as soon as possible.

3. Delivery Costs

  • Delivery costs are added to the final total at checkout and depend on the selected delivery method and destination.

  • Delivery costs will be clearly indicated before order confirmation.

4. Delivery Methods

  • We use reliable delivery services such as UPS or other carriers. If available, you will receive a tracking number by email once your order has been shipped.

5. Receiving Deliveries

  • Customers are responsible for ensuring that the delivery address is correct and that the order can be received at the time of delivery.

  • If an order is returned to us due to an incorrect address or failure to collect the item, the customer is responsible for any reshipping costs.

6. Delays or Delivery Issues

  • If your order is delayed beyond the expected timeframe or if any issues arise, please contact us at support@canmu.eu. We will address the matter as quickly as possible.

7. Damages and Defects

  • Please inspect your items immediately upon receiving them.

  • If the product is damaged during transit or if there are any discrepancies with your order, please notify our customer service within 7 days of delivery.

  • The notification must include photos of the damaged product and/or packaging.

8. Contact Information

If you have any questions regarding our delivery policy, you can contact us:

  • Email: support@canmu.eu

  • Address: Kornetintie 4, 2nd floor, 00380 Helsinki, Finland

Applicable Law

This delivery policy is governed by the laws of the European Union and the United Kingdom, where applicable. Any disputes will be primarily resolved through negotiation. If no agreement is reached, disputes will be settled in accordance with the applicable jurisdiction within the EU or UK.

Last updated: 30.12.2024.